General Transportation Questions
Q: Which areas do you service?
A: Anywhere and everywhere – We are licensed for interstate travel and can take your group anywhere in the country!
Q: Where are you located?
A: Our HQ is in downtown San Luis Obispo, with a satellite office in Paso Robles.
Q: Who are your drivers?
A: There’s a reason we call them Transportation Specialists! SLO Safe Ride maintains the highest standards of professionalism and excellence in the industry. Each Transportation Specialist is professionally trained and fully licensed to ensure the safety of the passengers.
We do not hire anyone who has been convicted of a DUI, reckless driving, crime against a person, or whose DMV records show more than 3 points in penalties. We’re always accepting new drivers – if you’re a qualified candidate, apply today here!
Q: Can we request a driver?
A: Absolutely! If you had a wonderful experience with one of our drivers previously, you are more than welcome to request them again! We will do our best to accommodate any and all requests you and your group may have.
Q: What are the different vehicles I can choose from?
A: SLO Safe Ride has the biggest and best fleet on the Central Coast. View our fleet here! Our vehicles range from a luxury Sedan for intimate or individual travel, to mid-size buses for your company outings, up to our ultimate 56-passenger coach buses for large groups and long distance traveling.
Q: Does it have to be a day trip?
A: Not at all! We can accommodate any length of time, and in fact, have long-term contracts with local businesses and Universities. We love hanging out with you for more than just a day
Q: Are food and drinks allowed on the buses?
A: Yes, food and drinks are allowed! We recommend that you do not bring glassware, as they can break easily and become a safety hazard. Drinking alcohol is also allowed; however all laws must be followed in the bus, including no one under the age of 21 is permitted to drink. If there is anyone under the age of 21 and alcohol is involved, we will send over designation forms. We know you won’t get too crazy, but just in case – thoroughly read through our Terms & Conditions regarding the Security Deposit and Damage Policy.
Q: Are there restrooms on board?
A: There are restrooms on select vehicles – any vehicle used to accommodate over 40 passengers will have a lavatory.
Q: Are you closed on Holidays?
A: SLO Safe Ride operates 24/7 and 365 days of the year! For busy days like Holidays, we recommend scheduling 3 to 6 months in advance.
Q: I forgot something on a charter…Where can I get it?
Q: Are your drivers and vehicles SPAB Certified?
A: Yes, select drivers and vehicles are SPAB Certified by the California Highway Patrol.
Q: How far in advance do I need to request transportation?
A: We do not have a set time in advance that is needed to make a reservation. However, we do get fully booked many days throughout the year, especially on weekends and Holidays. We recommend reserving a vehicle as far in advance as you can. Here are the recommended minimum booking times:
- Wedding: minimum of 6 months beforehand
- Wine/Beer/Distillery Tour: 2 weeks latest
- Large Group (56+ people): 1 month
- Cal Poly related events: 1 month
- Airport Transfers: 1 day before
Q: How do I request a quote for charter services?
A: You have the option of requesting a quote via our website here, or by phone at (805) 620-7233.
Q: What is your cancellation policy?
A: Each transportation contract includes a Terms page that states a clear cancellation policy. However, our general rule is as follows – We require at least 90 days of notice to cancel your reservation for wine tours, weddings, large group charters, or any service we offer for a full refund. Any reservation cancelled within 30 days is non-refundable. If you have further questions, please contact an Operations Coordinator via email or call us at (805) 620-7233.
Rates & Billing
Q: Is a tip included for the driver?
A: Yes, a 15% gratuity is applied to all itineraries, unless otherwise noted. If you would like to provide more gratuity, you may leave cash for the driver during or after your charter, or call our Operations Team to add gratuity to your invoice.
Q: What forms of payment do you accept?
A: We accept all major Credit Cards, Debit Cards, Cash and Checks. If you have further questions about billing & payment, please call us at (805) 620-7233.
Q: What is your pricing?
A: We quote each itinerary dependent on a number of factors, including: mileage, hours, vehicle, and day of the week. We offer discounts through promo codes in our newsletters, as well as on social media. We can also provide discounted prices for booking multiple dates at once or long term contracts.
Q: Do I have to pay a down payment when I book my reservation?
A: Yes, a down payment and a signed contract are required to book your reservation. We do not hold reservations until we have successfully charged the security deposit.
Q: Why is the amount charged different from the amount I was quoted?
A: Our Logistics team carefully reviews each charter once completed. Your quote is based on the information provided at the time your reservation was made. Additional charges can result from changes to your service during your trip (extra stops, waiting time, or extending the duration of your charter), and damage to the vehicle. If you need to speak with someone about additional charges, please contact our Logistics Manager here.