FAQs
Most frequent questions and answers
You can email an itinerary attachment to “CalPolyBusServices@gmail.com”. In the email, please make sure to include all of the information listed below under “What is the minimum amount of information needed to reserve a bus?”.
As backup support for the booking, you can reference the Work Ticket which has the vehicle information, dates, times, and locations. As a second backup, you can view all booked trips in our booking portal. On our booking portal, you can view all of the trips that you have booked. To access the booking portal, visit https://portal.slosaferide.com. Your login and password will be emailed to you when you reserve a vehicle.
You can certainly make changes to your trip after it is booked. Changes to the timing or mileage will affect the trip price. If you change vehicles or dates for the trip, that is the equivalent of canceling the existing charter and booking a new charter. Our staff will vet your itinerary to make sure that the buses fit at the locations, that the number of hours on the trip is legal for the driver (called Hours of Service), and that the timing matches what Google Traffic recommends. We cannot check those important details until you send us all of the trip information. If you make a change that is not realistic or the bus can’t fit at the last minute, then your party is responsible for whatever the solution is to that issue.
We try our best to use our resources to catch this in advance. If we do, we will let you know and we will need to find an alternative plan. Sometimes we learn new information, near the trip date or while on the trip, that a stop is not safe. If that is the case then we will get as close as we safely can to the location or come up with an alternative plan. It is the booking party’s responsibility to make sure there is plenty of room for a bus to enter, drop off, and turn around at each location. If you are not sure if a location is large enough for a motor coach, please ask us to vet the location before booking the trip. This includes parking accommodations at each stop.
To reserve a bus with SLO Safe Ride, we need the following information: Your contact information, the billing contact information, the dates of the trip, the number of passengers, the start time of each day of the trip, the end time of each day of the trip, the start location of each day of the trip, the end location of
each day of the trip, the number of passengers that are High School Age or younger, the amount of luggage/supplies, if a bathroom is required, and the number of passengers in a wheelchair.
There is no set answer to this question. However, there are many advantages to booking buses as far in advance as you can.
- There is a better chance that we have the equipment available to suit your transportation needs.
- There is more time to work out the details of the itinerary and decide exactly where the buses will go at every stop.
- Your department saves 2.75% on all bookings made 90 days or more in advance of your charter date.
All cancellations must be submitted in writing. A change of charter date constitutes a cancellation of the present charter. A change to a smaller vehicle constitutes a cancellation of the present charter. Cancellations made 15 days or more from the charter date will have no fees owed to SLO Safe Ride. Cancellations made 8 to 14 days prior to the charter will still be invoiced for 50% of the quoted trip price. Cancellations made 0 to 7 days prior to the charter will still be invoiced for 100% of the trip price.
This quote is based on services requested and our contracted rates and minimums with Cal Poly. In the event of a change in service or rate, this contract will be amended or replaced with a new agreement. A SLO Safe Ride managerial associate must check and approve all itineraries for compliance with the terms listed in this contract. Upon completion of the charter, additional time or mileage exceeding the original itinerary will be added to the invoice. The chauffeur does not have the authority to waive these charges. Hourly and mileage rates begin and end at the SLO Safe Ride vehicle depot. For overnight trips, hours and mileage begin at the bus driver’s hotel. Cal Poly is responsible for the payment of any tolls, driver hotel rooms, parking fees, entry fees (i.e. national parks), or other fees incurred by any SLO Safe Ride vehicle.
In addition to the transportation cost, a fuel surcharge will be added to all invoices. If gasoline or diesel fuel costs increase above the appropriate eia.gov index (https://www.eia.gov/petroleum/gasdiesel) for U.S. On-Highway Regular Gasoline Prices for the West Coast (PADDS) for the third week of November 2021 ($4.169), or U.S. On-Highway Diesel Fuel Prices West Coast (PADDS) – California ($4.769), a price adjustment will be made monthly during the contract term, based on the difference between the index for the first week of each month and the base index price. This adjustment will apply to the full month and will be based on the mpg fleet average fuel consumption for the vehicle chartered. The fuel surcharge will be made on a pass-through basis without markup on each invoice.
